Privacy Policy

About this policy

This Privacy Policy explains how Refresh Dallas Psychiatry, we, us, and our, handles information collected through our website, refreshdallaspsychiatry.com. It does not cover the protected health information we maintain as your psychiatric provider. That information is governed by our Notice of Privacy Practices, and by federal HIPAA rules and Texas law.

By using this website, you agree to the practices described here.

Information we collect

Information you give us. If you fill out our contact or appointment-request form, we collect the information you choose to provide, which may include your name, email address, phone number, and anything you write in the message field. Please do not include sensitive medical details in the website form. The form is for initial contact only.

Information collected automatically. Like most websites, our hosting and security providers may automatically log limited technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the dates and times of your visits, for security and to keep the site running.

We also use analytics to understand how visitors find and use the informational pages of our site, so we can improve them. We use Google Analytics, loaded through Google Tag Manager, and only after you accept analytics through the banner shown when you first visit. We have turned off Google's advertising and cross-device tracking features, Google Analytics does not retain IP addresses, and we do not use this information to build advertising audiences. We do not use any analytics on our appointment or contact forms, and analytics tools never receive information you enter into those forms.

Cookies and similar technologies. This website uses essential cookies needed for the site to function and stay secure, along with one cookie that records your analytics choice. When you first visit, a banner lets you accept or decline analytics. Only if you accept does Google Analytics load and set analytics cookies that help us measure how the informational pages are used. We do not use advertising cookies. You can change your choice at any time using the Analytics preferences link in the footer, and you can also control cookies through your browser settings.

How we use this information

We use website information to:

• Respond to your inquiry and, if you request it, begin the process of scheduling care.
• Operate, maintain, and improve the website.
• Protect the security and integrity of the site.
• Comply with legal obligations.

We do not sell your personal information. We do not use information submitted through the website for advertising.

How information is shared

We share website information only as needed to operate the practice and the site, including with:

• Service providers who help us operate the website, including our website hosting provider, Google (which provides Google Analytics and Google Tag Manager, used as our data processor under its data processing terms), and Google Workspace, which we use under a signed Business Associate Agreement for form submissions and email. Our analytics provider receives only general, non-identifying information about visits to our informational pages. It does not receive any health information, and it does not receive information you submit through our forms.
• Legal and safety reasons, when required by law or to protect the rights, safety, or property of our patients, the public, or the practice.

If any information you submit through the website becomes part of your clinical record, it is then protected as health information under our Notice of Privacy Practices.

How form submissions are handled

Our website contact form is intended for initial, non-urgent contact. Submissions are received within Google Workspace, Google Sheets and Gmail, which we use under a signed Business Associate Agreement. Please do not use the form for emergencies. If you are in crisis, call or text 988, call 911, or go to your nearest emergency room.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the site. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Your choices

• You can use the website without submitting any personal information.
• You can choose not to provide information in the contact form, though we then may be unable to respond.
• You can accept or decline analytics through the banner shown when you first visit the site, and you can change your choice at any time. If you decline, the site works exactly the same. You can also control cookies through your browser settings.

Children's privacy

This website is intended for adults seeking care or seeking care for a family member. It is not directed to children, and we do not knowingly collect personal information from children through the website.

Links to other sites

Our website may link to outside resources, for example, crisis lines or community organizations on our resources page. We are not responsible for the privacy practices of those external sites.

Changes to this policy

We may update this policy from time to time. The date at the top will reflect the most recent revision, and the current version will always be posted on this page.

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